These General Terms & Conditions (“Terms”) govern the contractual relationship between Hydralox Minerals Asia Pacific, here in after referred to as the “Company”, and its customers who purchase raw material products. By placing an order with the Company, the customer agrees to be bound by these Terms.

This summary provides key points from our terms & conditions notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.

• All offers made by the Company are subject to availability and may be withdrawn or revised at any time.
• The customer’s order constitutes an offer to purchase products under these Terms. Acceptance is confirmed upon the Company’s issuance of a formal order acknowledgment.
• In the purchase order, the buyer should mention the bank account details from which they want to pay their order amount in order to check the account validity and approval with our bank.

• All Purchase price inquiries must be sent through official email including order details and end-buyer company information of name, address, telephone number, and email address.
• The person inquiring for prices and details must be directly from the end-buyer company or a valid representative of the end-buyer company with an official letter signed and stamped by the end-buyer company certifying the person as their representative.
• Purchase prices are specified in the Company’s official email quotation.
• Payment terms are outlined in the proforma invoice. Unless otherwise specified, payment term is 100% in advance, before shipment of the goods.
• The Company reserves the right to with hold deliveries until full payment is received.
• The money transfer mode is T/T to our company bank account, namely PT Hydralox Minerals Asia Pacific. All payment related details will be sent to customers only via our official email address.
• The price on the company’s proforma invoice is valid in case the customer send an official bank swift / slip confirming the due amount has been paid within the mentioned payment deadline on the proforma invoice.

• Products are packaged to industry standards to ensure safe handling and transportation.

• Delivery times are approximate and subject to factors beyond the Company’s control.
• The Company strives to fulfill orders promptly but does not guarantee delivery on a specific date.
• Delayed delivery does not entitle the customer to cancel the order or claim compensation, unless agreed otherwise in writing.
• For deliveries at the final destination country as per the incoterms CIF, CIP, CFR, CPT, and DAP, the Company’s commitment for on-time delivery shall be the time of shipment from factory to the border / port of loading. International shipping companies’ departure schedules and their possible delays are out of our control.

• Shipping terms are agreed upon order placement and outlined in the order acknowledgment.
• Upon delivery, the customer must inspect the products for any visible damage or discrepancies and report them within 30 days.
• Acceptance of the products occurs if no written notice of defects is received within the specified timeframe.

• The Company retains ownership of delivered products until full payment is received.
• Until ownership is transferred, the customer may not pledge, assign, or encumber the products.

• We do not liable for any products damaged or lost during shipping. If you received your order damaged.

• Amendments to these Terms are only valid if made in writing and agreed upon by both parties.
• These Terms constitute the entire agreement between the parties, superseding any prior agreements.
• In case any provision of these Terms is found unenforceable, the remaining provisions shall remain in effect.

These General Terms and Conditions govern the relationship between Hydralox Minerals Asia Pacific and its customers, forming the basis for transactions. By placing an order, the customer acknowledges and accepts these terms.

If you have any questions regarding this Terms & Conditions, we encourage you to contact us at our email address info@hydralox-asia.com.

Hydralox Minerals Asia Pacific reserves the right to update this Terms and Conditions as needed. Any revisions will be posted on this page, along with the revised effective date. We recommend reviewing this policy periodically for updates.

Effective Date : [01.06.2024]