This shipping policy regulates shipping and distribution between Hydralox Minerals Asia Pacific, hereinafter referred to as the “Company”, and its customers who purchase raw material products. By placing an order with the Company, the customer agrees to be bound by these policies.

For the purposes of this Shipping Policy:

• “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Hydralox Minerals Asia Pacific.
• “Product” refers to the goods offered and purchased.
• “Orders” means a request by you to purchase products from Us.
• “Service” refers to the Website.
• “Website” refers to Hydralox Minerals Asia Pacific, accessible from https://hydralox-asia.com/.
• “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Thank you for visiting at Hydralox Minerals Asia Pacific. The following terms and conditions constitute our Shipping Policy.

This summary provides key points from our policy notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.

• The shipping costs, risks, insurance, and responsibilities shall be as per the INCOTERMS used on the company’s proforma invoice.
• Any changes after customer’s confirmation on any steps and/or shipping documents are at the customer’s own risk and responsibility which may cause charge/s.
• We do not make any profit from the shipping process. This ensures our customers the satisfaction of receiving the most cost-effective rates possible. We Make every effort to ensure your order arrives in perfect condition.

• Currently we prioritize our deliveries to South East Asian countries including Indonesia, Malaysia, Vietnam, Thailand, Philippines, Myanmar, Brunei, Cambodia and Timor Leste.
• If your country is not listed above, please do not hesitate to contact us.
• We are happy to explore shipping options to additional destinations upon request.

• We cannot offer free shipping on all purchase orders.

• All Orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
• Delivery times are between three to ten days. Customs delays are not considered.
• If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
• For deliveries at the final destination country as per the incoterms CIF, CIP, CFR, CPT, and DAP, the Company’s commitment for on-time delivery shall be the time of shipment from factory to the border / port of loading. International shipping companies’ departure schedules and their possible delays are out of our control.
• Please make sure to provide accurate address information, including city, state and zip code to prevent any errors or delays in delivery. Once an order is submitted, we are unable to make changes to your shipping address.

• Once your order has been shipped, we will send you a shipping confirmation email with tracking information.
• Tracking information allows you to monitor the status and location of your package during transit.

• Please note that any import duties, taxes, or customs fees imposed by the destination country are the responsibility of the buyer.
• These additional charges are not included in the item price or shipping cost.
• Import duties and taxes vary by country and are determined by the customs authorities of the destination country.

• We do not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
• Nevertheless, we understand that there may be some damage. If you encounter any issues with the packaging or the condition of your products, please do not hesitate to contact us and we will do our best to resolve the matter.

• We do not accept returns as we believe that our site provides enough information about our products through description, dimensions, and photos.
• Regarding exchanges, we allow changes if you have not yet received the tracking information for your order.
• For cancellations before the shipment of goods, we will refund the funds, but we will deduct the commission charged for the transaction. We hope you understand this policy.

If you have any questions or concerns regarding shipping, please contact us at our email address info@hydralox-asia.com.

Hydralox Minerals Asia Pacific reserves the right to update this Shipping Policy as needed. Any revisions will be posted on this page, along with the revised effective date. We recommend reviewing this policy periodically for updates.

Effective Date : [01.06.2024]